To request Door 2 Door service, complete the form below

In support of Covid-19 regulations and prevent our customers from being exposed by leaving their homes,
we have launched a new pickup and delivery service in South Africa.
Door 2 Door service is now available nationally from Samsung authorised service centres.

Terms and Conditions apply. Only applicable for selected areas.

Frequently Asked Questions

  • 1. Door to Door service available nationally

    Region

    Service center

    Service Center Type

    Address

    Bloemfontein

    DIRECT PRINTERPARTS CC       

    ASC (Authorized Service Center)

    15 Leviseur Street, Westdene, Bloemfontein

    Boksburg

    AFREXPORT CC SSS CELLULAR    

    MSC (Major Service Center)

    Unit 36, N12 Industrial Park, 188 Dr Vosloo Street, Boksburg

    Cape Town

    AFREXPORT CC T/A SSS CELLULAR

    CSP (Customer Service Plaza)

    78 on Edward street, Durban Road, Bellville

    Durban

    CIRCLE 7

    CSP (Customer Service Plaza)

    2 Ibhubesi Road, Unit 3 Edstan Business Park Riverhorse Valley Business Estate, 4017, Riverhorse Valley, Durban, 4017

    East London

    DUANE AND DALE ELECTRONICS CC

    ASC (Authorized Service Center)

    Shop 4B, Devereux Center, East London

    Johannesburg

    UNIQUESMART TECHNOLOGIES (PTY)

    ASC (Authorized Service Center)

    58 Simmonds St, Johannesburg SP, Johannesburg, 2000

    Midrand

    TECHNOLOGIA REPAIR (PTY) LTD 

    ASC (Authorized Service Center)

    Unit 12A, Growthpoint Business Park, 162 Tonetti St, Halfway House, Midrand, 1685

    Port Elizabeth

    TT3 GROUP (PTY) LTD          

    ASC (Authorized Service Center)

    Salgar House, 18 Newton St, Newton Park, Gqeberha, 6045

    Pretoria

    G A WANT FX CELLULAR         

    ASC (Authorized Service Center)

    595 Bokser Street, Gasfontein, Pretoria

    Pandodox

    CSP (Customer Service Plaza)

    Harrier Place Ground Floor, 179 Dyer Road (off Lynwood road), Hillcrest, Pretoria

    Sandton

    M M ALL ELECTRONICS CC       

    CSP (Customer Service Plaza)

    Shop 30, The Wedge Shopping Center, 255 Rivonia Rd, Morningside, Sandton

    PRISTA ELECTRONICS CC T/A ADVA

    ASC (Authorized Service Center)

    200 Dartfield Rd, Sandown, Sandton, 2031

     

    The Door 2 Door service shall be performed during normal operation hours and shall be subject to any order or standard operating procedures (“SOP”) issued by the authority.

  • All Samsung mobile devices , Tablets, & Wearables

  • Yes this is a payable service for the repair of the device The collection fee’s

    • If your device is within warranty there is no collection fee .

    • If your device is out of warranty there is an estimated collection fee that will be provided by the Service Centre

    (Payment options will be shared with the customer by the selected service partner before collection is arranged)
  • Your device will be repaired and returned to you within approximately three (3) business days of it being received by Samsung Authorized Service Centre, provided that the required spare part(s) is/are available. Else, the Service Centre will inform you of the required timing to return the phone to you.

  • Samsung and/or the Authorized Service Centre will not back up your data and we are not responsible for any loss of or damage to data on your device when you send it to us for service. During repair, some processes require a data reset. Please ensure that you back up all of your important data prior to sending the device for repair, otherwise your data will be deleted. In addition, you must remove and keep any SD and/or SIM cards before sending a device to the Authorized Service Centre.