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I am having trouble logging in, what do I do?

Quick action

Quick action

Forgotten your ID or password?

Find ID or reset password

If you are having trouble logging into your account, please check 'Caps Lock' is not enabled – all passwords are case sensitive.

If that doesn’t work, click ‘Find ID or password’ and a link will be emailed to your registered address for you to reset your password.

Other frequently asked questions

How to change your Samsung Account mobile number using two-step phone verification
Get help or find answers with Samsung Support
How do I change reset my Samsung Account password?
How do I update my account details information?
I think my account has been hacked or used by someone else what do I do?

All FAQs

Still need help? We’ve got you

Still need help? We’ve got you

We’re still here to help get you the answers you need, whether that’s how to track the delivery of your product, troubleshooting or just some useful tips. And, if that’s not what you need, you can find other ways to talk to us too.

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