Samsung Care+ for Consumer Electronics Terms and Conditions

Customer Agreement for Samsung Care+

This Customer Agreement ("Agreement") constitutes a legally binding contract between Samsung Electronics Singapore Pte Ltd. ("Samsung") and you ("You" or “Customer”) and governs Your use of the Samsung Care+ For Consumer Electronics and Samsung Care+ Premium For Consumer Electronics (each a "Service Plan") in relation to the Samsung product purchased by You (“Product”).

By using the Services, You agree to the terms of this Agreement. If You do not agree to these terms and conditions, please do not use the Services.

1. Service Plan

1.1 Samsung Care+ For Consumer Electronics is an extended warranty for the Product.

1.2 Samsung Care+ Premium For Consumer Electronics is an extended warranty for the Product with Maintenance Services, Complimentary Service for accessory and Complimentary Drum Cleaning Kit if applicable.

2. Purchase Requirements

2.1 Samsung Care+ Premium will be available for selected and limited model range, at Samsung’s sole discretion.

2.2 Each Samsung Care+ Premium must be registered to a Samsung Product for the Maintenance Services, Complimentary Service for accessory and Complimentary Drum Cleaning Kit if applicable to the Product.

2.3 The Service Plan shall be void for Product(s) used for commercial purpose.

3. Service Plan shall comprise of the following:

3.1 Extended Warranty

3.1.1 The Warranty Terms and Conditions as stated on our Samsung Website (https://www.samsung.com/sg/support/warranty/).

3.2 Maintenance Services (“Maintenance Service(s)”)

3.2.1 Maintenance Services for Air Conditioner Services

(a)  Customer shall be entitled to Maintenance Services with the purchase of a Service Plan.

(b) The number of counts of Maintenance Services is dependent on the Service Plan purchased more particularly described in Schedule A.

 i. For example, a customer who purchased a 1+3 Years Service Plan will be entitled to 39 counts of Maintenance Services

(c) Customer may call our Samsung Hotline or start a live chat with us online to make an appointment. Our Customer Service Specialist will verify if the Product has a valid Service Plan.

(d) An appointment will be scheduled subject to appointment slot and technician availability.

(e) Prior to performing the Maintenance Service,

i. Technician will perform an assessment of the Product to ascertain the service suitability. If a repair is required, the Technician will perform the repair in accordance with our warranty policy.

 ii. Customer shall agree in writing to Samsung’s standard terms and conditions for repair and service.

(f) Maintenance Services under a Service Plan applies to a valid Service Plan

i. For expired Service Plans, any unutilised Maintenance service count will be forfeited and there will not be any refund or extension of Service Plan.

(g) The scope of the Maintenance Service is more particularly described in Schedule B.

 i. Samsung and our technicians reserve the right to change the Maintenance Service where appropriate or necessary.

3.2.2   Maintenance Services (“Maintenance Service(s)”) for all Products except Air Conditioner

(a) Customer shall be entitled to Maintenance Services with the purchase of a Service Plan.

(b) The number of counts of Maintenance Services is dependent on the Service Plan purchased more particularly described in Schedule B.

 i. For example, a customer who purchased a 2+2 Years Service Plan will be entitled to 1 count of Maintenance Services

(c) Customer may call our Samsung Hotline or start a live chat with us online to make an appointment. Our Customer Service Specialist will verify if the Product has a valid Service Plan.

(d) An appointment will be scheduled subject to appointment slot and technician availability.

(e) Prior to performing the Maintenance Service,

 i. Technician will perform an assessment of the Product to ascertain the service suitability, If a repair is required, Technician will perform a repair in accordance with our warranty policy

 ii. Customer shall agree in writing to Samsung’s standard terms and conditions for repair and service

(f) Maintenance Services applies to a valid Service Plan

i.  For expired Service Plans, any unutilised Maintenance service count will be forfeited and there will not be any refund or extension of the Service Plain.

(g) The scope of the Maintenance Service is more particularly described in Schedule D.

i. Samsung and our technicians reserve the right to change the Maintenance Service where appropriate or necessary.

3.3 Complimentary Service for Accessory Benefit for selected models

(a) Complimentary Service is only available for selected models.

(b) The number of free Complimentary Service is dependent on the Service Plan and the applicable product

 i. For example, a customer who purchased a 2+2 Years Service Plan for Hood model NK36C5703TS/SP will be eligible for 1 Charcoal Filter replacement for the duration of the Service Plan.

(c) Customer may call our Samsung Hotline or start a live chat with us online to request for this Complimentary Service. Our Customer Service Specialist will verify if the Product has a valid Service Plan.

(d) This Complimentary Service can be redeemed through one of the following methods:

 i. A Maintenance Service appointment can be scheduled together for the Complimentary Service accessory replacement (provided the Product is still entitled to Maintenance Service and in this case customer agrees to utilise 1 count of Maintenance Service).

(e) The accessory can only be requested and Complimentary Service performed if the Service Plan is valid

i.  For expired Service Plans, any unutilised Complimentary Service will be forfeited and there will not be any refund or extension of the Service Plan.

(f) Samsung reserves the right to substitute the Complimentary Service accessory with an item of an equivalent value if the accessory is not producible by our factory.

(g) The list of models and Complimentary Service accessory described in Schedule E is subject to changes where necessary and appropriate.

3.4 Complimentary Drum Cleaning Kit for selected models (“Kit”)

(a) This Kit is only available for selected models.

(b) The number of Kit is dependent on the Service Plan and the applicable Product

 i. For example, a customer who purchased a 2+3 Years Service Plan for Washer-Dryer will be eligible for 2 Kit for the duration of the Service Plan.

(c) Customer may call our Samsung Hotline or start a live chat with us online to request for this Kit. Our Customer Service Specialist will verify if the Product has a valid Service Plan.

(d) This Kit can be redeemed through one of the following methods:

  i. A Maintenance Service appointment can be scheduled together for the Kit (provided the Product is still entitled to Maintenance Service and in this case customer agrees to utilise 1 count of Maintenance Service).

(e) Kit can only be performed if the Service Plan is valid

 i. For expired Service Plans, any unutilised Kit will be forfeited and there will not be any refund or extension of the Service Plan.

(f) The list of models and service parts described in Schedule E is subject to changes where necessary and appropriate.

 4. Miscellaneous

(a) The Service Plan is provided alongside to Samsung's standard product warranty terms and conditions. The terms of Samsung's product warranty can be found at https://www.samsung.com/sg/support/warranty/

(b) Exclusions: Loss of Product, theft of Product, damage beyond repair, broken Product or deliberate damage to Product.

(c) Any fees paid is not refundable, even if there are no claims under the Service Plan.

(d) The Service Plan is personal to the Customer and Product, and is not transferable to another person or product. Customer may transfer the Service Plan from the Product to another Samsung product ("Replacement product") due to an exchange made under this Customer Agreement or by Samsung under the manufacturer's warranty, provided always that the Replacement product is the same model as the Product.

(e) To the fullest extent permitted by law, Samsung shall not be in any way liable for any consequential, incidental, indirect, special or similar damages whatsoever arising from or in connection with the use, inability to use or performance of the Service Plan, including without limitation loss of revenue, loss of profits, loss of opportunity, loss of business, loss of goodwill, loss of reputation, failure to realise savings or other benefits, loss of use of the Services Plan or Product, loss of or damage to other property due to the malfunction of the Product, costs of substitute Product, loss due to downtime cost, costs of recovering, reprogramming or reproducing any program or data stored in or used with a system containing the Service Plan or the Product, or loss, damage, corruption or compromise of data, whether due to breach of warranty, strict liability, product liability, the negligence of Samsung, or otherwise, even if Samsung is aware of the possibility of such damages.

(f) Samsung may immediately terminate the Services if:

i. Customer has breached this Customer Agreement;

ii. Customer has abused the Service Plan or has used the Service Plan in a manner that is fraudulent, illegal or related to any criminal activity; or

iii. Customer has provided Samsung with incorrect or false information.

(g) As a prerequisite to enrolling and using the Service Plan, Customer consents to Samsung collecting Customer’s personal data to enable Samsung to provide the services to Customer and for analytical / statistical purposes, and such other purposes with Customer's consent. Samsung's use of Customer's personal data is governed by Samsung's Privacy Policy (https://www.samsung.com/sg/info/privacy/).