How to book a repair appointment
There are several convenient ways to book a repair appointment with Samsung. Whether you're seeking help with a product repair or technical support, here are the different methods available to save time and skip the queue.
Option 1: Through Samsung Members app
Follow these steps to schedule your repair.
Step 1. Launch the Samsung Members app. From the home screen, tap Support.
Step 2.Tap Book appointment.
Step 3. Complete the required details. Select the date, time, and your preferred service center location. Select the issue of your device and input your contact number. Lastly, click Book.
Step 4. You can find your booking details for your reference.
Don't have Samsung Members yet? Download here: spr.ly/SamsungMembersApp-GooglePlay
Follow these steps to schedule your repair.
Step 1. Sign in to your Samsung account. If you don't have an account yet, click on the "Create Account" option to set up a new one. Enter your email and password.
Step 2. Click New Product Registration.
Step 3. Please enter your product's serial number (S/N) or IMEI number then click Verify.
Step 4. Complete the required details. Select the date, time, and your preferred service center location.
Step 5. Select an issue you are experiencing with your device and input your contact number. Lastly, click Submit.
Step 6. You can find the details of your booking on the Track My Repair
Before you start the chat, prepare the following information:
- Complete Name
- Complete Address (including Zip Code)
- Contact Number
- Model number
- Serial number
- Date of purchase
- Place of purchase
- Preferred date and time of our appointment
Note: Live Chat Support is available 24/7 for all products.
Follow these steps to connect with the representative and get your issue resolved
Step 1. Click this Live Chat link to start the chat.
Step 2. Before connecting to an agent, read and agree to the privacy policy, then click Submit.
Step 3. A set of options will appear. Click on the option that matches your concern. If your issue is product-related, select "Product Support".
Step 4. Select the relevant product category.
Step 5. Enter the details in the form provided. Click Submit
Step 6. A representative will reach out to assist you shortly.
Before your call, prepare the following information:
- Complete Name
- Complete Address (including Zip Code)
- Contact Number
- Model number
- Serial number
- Date of purchase
- Place of purchase
- Preferred date and time of our appointment
Follow these steps to connect with the representative and get your issue resolved.
Dial the Samsung Support hotline. Samsung has dedicated phone numbers you can contact, depending on what kind of help you need.
Samsung Members
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![Samsung Members app icon]()
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