Troubleshooting wireless network connection
Troubleshooting
If your Samsung TV, Odyssey Ark, or projector is experiencing connectivity issues and cannot connect to your Wi-Fi network, there are some important things to check to determine whether the issue is with your TV, or with your network. Follow this guide to restore the internet connection on your TV and establish seamless functionality.
1. Check if your TV detects your network after each of the following steps.
Step 1
To check if your network is detected, navigate to Settings > General > Network > Open Network Settings. Select Wireless to see if your network is listed.
Note: This step only applies if you know your network is hidden, or you aren't sure. This is not a default setting on most routers. If you know your network isn't hidden, move to the next step.
2. Power cycle the network.
- Unplug every network-related device (such as router, modem, etc.), and the TV.
- Beginning at the wall the internet signal comes from, plug in the first device and allow it to finish booting up.
- Creating a path between the internet signal and the TV, plug in the next device in the path and allow it to finish booting up. Repeat until all devices in the path are powered back on, including the TV.
- Try connecting to the network again.
3. Power cycle the network.
Navigate to Settings > General > Network > Network Status, and run the test. If any error messages appear, they'll tell you the best way to resolve the connection. This test may also indicate that you should move to the next section if you still have issues (see Step 1).
MAC address has failed:
If this error occurs, perform a factory reset on your TV (Settings > Support > Self Diagnosis > Reset) and enter your PIN (the default is 0000).
If the MAC address fails again, please visit our Support Center to request service for your TV.
4. Reset the TV.
Final Step
Navigate to Settings, then select General, and then select Reset. Enter your PIN (the default is 0000). After the reset, try connecting again.
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