Check your washing machine's error codes
What is an error code?
If your washing machine isn't working, you may see an error code on the display. Check the codes and instructions below and try the suggestions provided. If any codes continue to appear on the display, contact a Samsung Authorized Service Center for further assistance. If you need additional help, you can request assistance at this link.
Frequently displayed error codes
|
Error codes |
Causes |
Instrucciones |
|---|---|---|
|
4C, 4E, E1 |
No water supplied |
-Make sure the water faucets are open.
-Check that the water hoses are not clogged.
-Check that the water faucets are not frozen.
-Confirm that the washing machine is operating with sufficient water pressure.
-Make sure the cold water faucet and hot water faucet are properly connected.
-Clean the mesh filter, as it may be clogged.
-All buttons will be disabled for 3 minutes after the error codes appear. |
|
5C, 5E |
The water is not draining |
-Check that the drain hose is not frozen or clogged.
-Check that the drain hose is inserted correctly, depending on the connection type.
-Clean the debris filter, as it may be clogged.
-Confirm that the drain hose is straight up to the drain system.
-If the error code persists, contact a customer service center. |
|
dC, dE |
Operating the washing machine with the door open |
-Check that the door is properly closed.
-Check that clothes aren't caught in the door. |
|
OC, OE, OF |
The water has overflowed |
-Restart after spinning.
-If the error code remains on the display, contact a Samsung Authorized Service Center. |
|
UB, UE |
Does not centrifuge |
-Make sure the clothes are stacked properly.
-Make sure the washing machine is on a flat, stable surface.
-Redistribute the load. |
|
AC, AE |
Check the communications between the main board and the sub PBAs |
-Turn off the device and restart the cycle.
-If the error code persists, contact a Samsung Authorized Service Center. |
|
DDC, ddc |
The Add Door was opened without pressing Start/Pause (Hold to Start). |
This message appears when you open the Add Door without pressing Start/Pause (Press and hold to start). If this happens, do one of the following:
Press the Add Door key to close it properly. Then, press and hold the Start/Pause key (Press and hold to start) and try again. To add laundry, open the Add Door and add the missing laundry. Close the Add Door properly. Then, press and hold the Start/Pause key (Press and hold to start) to resume. |
|
SUD |
It occurs when there is a lot of foam in the equipment. |
-Remove excess foam. |
Note:
- If you encounter an error code not listed on this page, please look in the manual for the specific model number.
- You may have a different code depending on your washing machine model.
- If you are unable to clear the error code on your washing machine, please contact a Samsung Authorized Service Center for further assistance.
Additional error codes
Make sure the cold water supply hose is firmly connected to the cold water faucet. If it's connected to the hot water faucet, the clothes may become misshapen after a few cycles.
Solutions
- Make sure the cold water supply hose is firmly connected to the cold water faucet.
- Turn off the machine and restart the cycle.
Note:
- You may have a different code depending on your washing machine model.
- If a code continues to appear on the display, contact a Samsung Authorized Service Center for further assistance.
Screen for additional rinsing.
Solutions
- If the additional rinsing message is displayed, the detection is incorrect.
- The screen can be unlocked by pressing any button.
Note:
- You may have a different code depending on your washing machine model.
- If a code continues to appear on the display, contact a Samsung Authorized Service Center for further assistance.
The main door lock/unlock is not working properly.
Solutions
- Turn off the appliance and restart the cycle.
Note:
- You may have a different code depending on your washing machine model.
- If a code continues to appear on the display, contact a Samsung Authorized Service Center for further assistance.
The Add Door lock/unlock is not working properly.
Solutions
- Turn off the appliance and restart the cycle.
Note:
- You may have a different code depending on your washing machine model.
- If a code continues to appear on the display, contact a Samsung Authorized Service Center for further assistance.
Check the drain hose.
Solutions
- Make sure the end of the drain hose is not resting on the floor.
- Make sure the drain hose is not clogged.
Note:
- You may have a different code depending on your washing machine model.
- If a code continues to appear on the display, contact a Samsung Authorized Service Center for further assistance.
Check the drum motor.
Solutions
- Try restarting the cycle.
Note:
- You may have a different code depending on your washing machine model.
- If a code continues to appear on the display, contact a Samsung Authorized Service Center for further assistance.
Check the operation of the push button motor.
Solutions
- Try restarting the cycle.
Note:
- You may have a different code depending on your washing machine model.
- If a code continues to appear on the display, contact a Samsung Authorized Service Center for further assistance.
The MEMS sensor is not working properly. The MEMS sensor is basically a vibration sensor that monitors the computer board in case it is experiencing vibrations or is out of balance.
Solutions
- Turn off the computer and restart the cycle.
Note:
- You may have a different code depending on your washing machine model.
- If a code continues to appear on the display, contact a Samsung Authorized Service Center for further assistance.
This code may appear when the washing machine has lost power or if the power supply is fluctuating significantly. (Low voltage has been detected or the electronic control needs to be checked.)
Solutions
- Check that the power is being supplied correctly.
- Check that the power plug is plugged in.
Note:
- You may have a different code depending on your washing machine model.
- If a code continues to appear on the display, contact a Samsung Authorized Service Center for further assistance.
Check the high temperature heating system.
Solutions
- Turn off the device and restart the cycle.
Note:
- You may have a different code depending on your washing machine model.
- If a code continues to appear on the display, contact a Samsung Authorized Service Center for further assistance.
The water level sensor is not working properly.
Solutions
- Turn off the device and restart the cycle.
Note:
- You may have a different code depending on your washing machine model.
- If a code continues to appear on the display, contact a Samsung Authorized Service Center for further assistance.
Checks communications between the main PBA and the inverter.
Solutions
- Check the inverter PCB and wiring harness.
- Depending on the condition, the unit may automatically return to normal operation.
- Turn off the unit and restart the cycle.
Note:
- You may have a different code depending on your washing machine model.
- If a code continues to appear on the display, contact a Samsung Authorized Service Center for further assistance.
PC, PE
When the clutch position cannot be detected.
PC1, PE1
After the clutch position is detected, the clutch chamber position signal is output incorrectly.
Solutions
- Contact a Samsung Authorized Service Center.
Note:
- You may have a different code depending on your washing machine model.
- If a code continues to appear on the display, contact a Samsung Authorized Service Center for further assistance.
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