How to troubleshoot Camera app errors

If you try to take photos or videos with the camera and a "Camera Error" warning appears on the screen, restarting the camera app may fix the problem.

Follow the steps below:

Tap the Settings icon in Camera app, and then swipe to and tap About Camera. Check if any updates are available; tap Update if one is available.

If there are no updates available, your screen will read "The latest version is already installed."

Using Safe mode disables all downloaded apps and loads only the original settings that came with your phone, allowing you to determine if the issue is caused by an app. 

On devices with a regular Power key, press and hold the Power key until the Power menu is displayed.

Click here to know how to perform Safe Mode on Samsung devices.

Open the  Camera app and see if the 'Camera failed' error still occurs. 

• If the issue is gone in Safe mode: One of your recently downloaded apps was likely the cause of the problem. Proceed to uninstall the apps. After uninstalling the app, restart the phone or tablet and check if it is functioning normally.
• If the issue still exists: Downloaded apps may not be the cause of the problem. You may need to reset the phone to the factory setting.

If the tests do not show any errors, the device will be working properly, therefore, the problem occurs in the third-party application.

If the tests show an error, you will need to contact the Samsung customer care for further assistance.