TV receiver is not working

Last Update date : 2025-05-13

When the TV receiver isn’t working, it means the television can’t show a clear signal from a broadcast or media source. This can happen due to technical problems, equipment issues, weak signal, or subscription problems. As a result, you might see a blank screen, distorted picture, or no sound. Fixing it may involve troubleshooting, repairs, or contacting your service provider.

Samsung TV
1 Check connections: Ensure that all cables (antenna, HDMI, etc.) are securely connected to the TV and the receiver.
HDMI.
2 Restart TV and receiver: Turn off the TV and receiver, unplug them from power, wait a few minutes, then plug them back in and turn them on.
Reset using the power plug
3 Test with another source: Try connecting another source (such as a DVD player or game console) to the TV to see if the issue is with the receiver or the TV itself.
4 Update Software: Check if there are any software updates available for your TV and install it to Update the TV.
  • Press the Home button on your remote control
  • Navigate to Settings
  • Navigate to All Settings.
  • Navigate and select Support
  • Select Software update 
Update Software:
5 Try a different input: If you have multiple inputs (e.g., HDMI, component, AV), try connecting the receiver to a different input on the TV to see if the issue is with the input port.
6 inspect for physical damage: Check the receiver and cables for any physical damage, such as cuts, fraying, or bent pins. Replace damaged cables if necessary.
7 Reset the TV: As a last resort, you can perform a reset on your TV by following the below steps:
  • Press the Home button on your remote control
  • Navigate to Settings
  • Navigate to All Settings.
  • Navigate and select  General & Privacy
  • Select Factory data reset
  • The security PIN entry window appears; enter the security PIN.
  • select Reset, All settings are then reset The TV turns off and on again automatically and displays the Initial Setup screen
Reset TV

 Note: When you perform a factory reset, all your settings revert to factory defaults.

Note: For further assistance or questions, please Contact us.

* This feature is only available on specific models. Please refer to your user manual for more information

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