TV receiver is not working
Last Update date : 2025-05-13
When the TV receiver isn’t working, it means the television can’t show a clear signal from a broadcast or media source. This can happen due to technical problems, equipment issues, weak signal, or subscription problems. As a result, you might see a blank screen, distorted picture, or no sound. Fixing it may involve troubleshooting, repairs, or contacting your service provider.
When a Samsung TV receiver is not working, there are several steps you can take to troubleshoot and potentially resolve the issue
![HDMI.]()
![Reset TV]()
1
Check connections: Ensure that all cables (antenna, HDMI, etc.) are securely connected to the TV and the receiver.
2
Restart TV and receiver: Turn off the TV and receiver, unplug them from power, wait a few minutes, then plug them back in and turn them on.
![Reset using the power plug]()
3
Test with another source: Try connecting another source (such as a DVD player or game console) to the TV to see if the issue is with the receiver or the TV itself.
4
Update Software: Check if there are any software updates available for your TV and install it to Update the TV.
![Update Software:]()
- Press the Home button on your remote control
- Navigate to Settings
- Navigate to All Settings.
- Navigate and select Support
- Select Software update
5
Try a different input: If you have multiple inputs (e.g., HDMI, component, AV), try connecting the receiver to a different input on the TV to see if the issue is with the input port.
6
inspect for physical damage: Check the receiver and cables for any physical damage, such as cuts, fraying, or bent pins. Replace damaged cables if necessary.
7
Reset the TV: As a last resort, you can perform a reset on your TV by following the below steps:
- Press the Home button on your remote control
- Navigate to Settings
- Navigate to All Settings.
- Navigate and select General & Privacy
- Select Factory data reset
- The security PIN entry window appears; enter the security PIN.
- select Reset, All settings are then reset The TV turns off and on again automatically and displays the Initial Setup screen
Note: When you perform a factory reset, all your settings revert to factory defaults.
Note: For further assistance or questions, please Contact us.
* This feature is only available on specific models. Please refer to your user manual for more information
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